FAQs

How long will it take my order to ship?

If Ground Shipping is selected your order will arrive within 5-9 business days.

If Expedited Shipping is selected your order will arrive within 2-4 business days.

International Orders typically arrive at their destination country within 5-7 business days. However, once your package has arrived it may be stuck in customs for an unknown amount of time.

Will personalization take longer?

Yes! Please note that personalization can take up to an additional 2 business days.

How can I change my shipping address?

We will do our best to accommodate any change requests, but cannot guarantee that updates will be made before your order ships. If your order is shipping to an incorrect address, please email help@wildone.com.

What is your return policy?

Unused or unworn items can be returned within 30 days for a refund or items can be exchanged within 45 days, just follow this link. At this time, we do not accept exchanges for limited-edition collections.

It is at our discretion to accept or deny a return or exchange for items outside of these parameters. If you have any questions, you can reach out to our CX team at help@wildone.com. All returns and exchanges are subject to a $5 restocking fee.

For all international orders, please reach out to help@wildone.com to receive details on processing a return for a refund. International orders cannot be exchanged.

Please note, orders of $400 or more are final sale and and are not returnable. If interested in placing a wholesale order, please contact our team at salesteam@verygreat.nyc. If interested in placing a large order for non-wholesale purposes, please contact our team at help@wildone.com.