FAQs
Shipping & Orders
Where does Wild One ship?
Wild One ships everywhere in the United States, including Alaska, Hawaii, and Puerto Rico. Domestic orders over $100 qualify for free shipping. We also ship internationally to any location accessible via UPS. International shipments do not qualify for free shipping and associated import fees apply.
How much does shipping cost?
We offer free standard shipping on all domestic orders $100+! Under $100, your shipping rate is calculated at checkout.
How long will it take my order to ship?
If Ground Shipping is selected your order will arrive within 5-9 business days.
If Expedited Shipping is selected your order will arrive within 2-4 business days.
International Orders typically arrive at their destination country within 5-7 business days. However, once your package has arrived it may be stuck in customs for an unknown amount of time.
Will personalization take longer?
Yes! Please note that personalization can take up to an additional 2 business days.
Do you ship to PO boxes?
Yes!
How can I change my shipping address?
We will do our best to accommodate any change requests, but cannot guarantee that updates will be made before your order ships. If your order is shipping to an incorrect address, please email help@wildone.com.
Can I change or cancel my order?
We will do our best to accommodate any change requests, but cannot guarantee that updates will be made before your order ships.
For pre-orders, changes or cancellations can only be made during the pre-order period.Please reach out to help@wildone.com as soon as possible after you place an order and our team will work with you to resolve any issues.
Please note that our business hours are Monday - Friday 9am to 5pm.
How can I check the status of my order?
Once your order ships, you’ll receive an email notification, which will provide a link to order tracking details. Occasionally, the carrier takes 1-2 business days to provide tracking info once your order ships. If you still have questions, reach out to help@wildone.com.
Why isn't my tracking updating?
Unfortunately sometimes there are delays in the UPS and USPS tracking systems, but they should be rectified within a day or so.
If you see no movement or change for 5 business days, please feel free to reach out to our CX team at help@wildone.com.
What payment methods does Wild One accept?
At this time we accept Visa, MasterCard, American Express, Discover, and all other major debit and credit cards. We unfortunately do not accept traveler’s checks.
Returns & Exchanges
What's your return policy?
Unused or unworn items can be returned within 30 days for a refund or items can be exchanged within 45 days, just follow this link. At this time, we do not accept exchanges for limited-edition collections. Items discounted 40% or more are final sale and not eligible for returns or exchanges.
It is at our discretion to accept or deny a return or exchange for items outside of these parameters. If you have any questions, you can reach out to our CX team at help@wildone.com. All returns and exchanges are subject to a $5 restocking fee.
For all international orders, please reach out to help@wildone.com to receive details on processing a return for a refund. International orders cannot be exchanged.
Please note, orders of $400 or more are final sale and and are not returnable. If interested in placing a wholesale order, please contact our team at salesteam@verygreat.nyc. If interested in placing a large order for non-wholesale purposes, please contact our team at help@wildone.com.
What about exchanges?
Exchanges are easy! Any unused or unworn items (that are not pre-ordered items) can be exchanged within 30 days - follow this link.
At this time, we do not accept exchanges for limited-edition collections or International orders.
All returns and exchanges are subject to a $5 restocking fee.
What if my gift recipient wants to exchange or return their item?
Unused items can be returned or exchanged within 30 days of purchase. To get started, click here.
What about limited-edition collections?
Our limited-edition collections are final sale.
If you have any questions, you can reach out to our CX team at help@wildone.com.
Uh oh, my pup broke the item! What can I do?
We understand some pups may get excited with our items and chew them up. Unfortunately, this is not considered a part of regular wear and tear or a defect on our part. Feel free to reach out to help@wildone.com to see what we can do for you.
Warranty
What is your warranty?
We’ve worked hard to create a set of essentials that are durable and lasting so we offer a 1 year warranty on our products. Wear and tear may happen, especially when pets are involved, but if your items are damaged within a year of purchase due to a manufacturer defect please email us at help@wildone.com to chat about our warranty. We do not accept returns or exchanges for dirty or dog damaged items. However, if the product you received is incorrect or breaks, we would love to look into this to help make our products better!
Products
How can I find more information about a product?
Individual product pages have lots of useful information including photos, features, care instructions, and size guides. Still have questions? Email us at help@wildone.com, and we’ll provide answers (and pup pics probably).
How do I clean my Wild One products?
Having a pet gets messy, but all of our items are designed to be easy to clean. In general, a quick hand wash with gentle soap should do the trick, but more detailed care instructions are listed on each product page.
Where are your products made?
Currently we manufacture in China, taking great care to choose partners who share our values. That means prioritizing quality, worker safety, fair wages and benefits, and minimizing environmental impact.