Contact Us

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help@wildone.com

FAQs

Shipping & Orders
  • Where does Wild One ship?

  • Where does Wild One ship?

    Wild One ships everywhere in the United States, including Alaska, Hawaii, and Puerto Rico. Domestic orders over $60 qualify for free shipping. We also ship internationally to any location accessible by major carriers. International shipments do not qualify for free shipping and associated import fees apply.

  • How much does shipping cost?

  • How much does shipping cost?

    We offer free standard shipping on all domestic orders above $60! Under $60 our standard shipping is a flat fee is $5 for domestic orders. Need it sooner? We got you. Just select $20 Jog (2-3 business days) for domestic orders shipping at checkout.

  • When will I receive my order?

  • When will I receive my order?

    We offer three shipping options to get you what you need, when you need it. Expected delivery times are listed below:

    Walk5-10 business days - $5 or Free on orders over $60

    Jog2-3 business days - $20

    If you are International, your order will arrive in your country of destination within 2-3 business days. However, once it has arrived it may be stuck in customs for an unknown amount of time.

  • Do you ship to PO boxes?

  • Do you ship to PO boxes?

    Yes! Just select either Walk or Jog shipping at checkout.

  • How can I change my shipping address?

  • How can I change my shipping address?

    If your order is shipping to an incorrect address, please email help@wildone.com.

  • Can I change or cancel my order?

  • Can I change or cancel my order?

    Yes, if we're able to catch it in time, we can update your order! As soon as possible, please reach out to help@wildone.com.

  • How can I check the status of my order?

  • How can I check the status of my order?

    Tail wagging in anticipation? Once your order ships, you’ll receive an email notification, which will provide a link to order tracking details. Occasionally, the carrier takes 1-2 business days to provide tracking info once your order ships. If you still have questions, reach out to help@wildone.com.

  • What payment methods does Wild One accept?

  • What payment methods does Wild One accept?

    Go wild! We accept Visa, MasterCard, American Express, Discover, and all other major debit and credit cards. We unfortunately do not accept traveler’s checks.

Returns and Exchanges
  • What’s your return policy?

    What’s your return policy?

    Unused or unworn items can be returned within 30 days, just follow this link.

    If your order is outside of 30 days but you have an issue with your order and are within our 1 year warranty period, feel free to reach out to us at help@wildone.com.

    For all International orders, please reach out to help@wildone.com to receive details on processing a return for a refund.

  • What about exchanges?

    What about exchanges?

    Exchanges are easy ! Any unused or unworn items can be exchanged within 30 days - follow this link.

    Any International exchanges, please reach out to help@wildone.com to receive details on processing an exchange.

  • What is your warranty?

    What is your warranty?

    We’ve worked hard to create a set of essentials that are durable and lasting so we offer a 1 year warranty on our products. Wear and tear may happen, especially when pets are involved, but if your items are damaged within a year of purchase, we’ll replace them free of charge. Email us at help@wildone.com to chat about our warranty. We do not accept returns or exchanges for dirty or dog damaged items. However, if the product you received is incorrect or breaks, we will gladly exchange it for you or provide a refund on a case-by-case basis.

  • Uh oh, my pup broke the item! What can I do?

    Uh oh, my pup broke the item! What can I do?

    We understand some pups may get excited with our items and chew them up. Unfortunately, this is not considered a part of regular wear and tear, and isn't a defect on our part. Feel free to reach out to help@wildone.com to see what we can do for you.

  • How do I make a return or exchange?

    How do I make a return or exchange?

    Please follow this link for any returns or exchanges you need to make within 30 days of your delivery. You will receive a prepaid shipping label and once we receive your return back at our warehouse you will receive your refund.

Warranty
  • What is your Warranty?

    What is your Warranty?

    We’ve worked hard to create a set of essentials that are durable and lasting. That’s why nearly all of our items are protected by a limited one-year warranty. Sure, wear and tear happens, especially when pets are involved, but If the items you’ve ordered aren’t performing as they should within a year of purchase, we’ll fix or replace them free of charge. Email us at help@wildone.com to chat about our warranty.

Product
  • How can I find more information about a product?

    How can I find more information about a product?

    Individual product pages have lots of useful information including photos, features, care instructions, and size guides. Still have questions? Email us at help@wildone.com, and we’ll provide answers (and pup pics probably).

  • How do I clean my Wild One products?

    How do I clean my Wild One products?

    Having a pet gets messy, but all of our items are designed to be easy to clean. In general, a quick hand wash with gentle soap should do the trick, but more detailed care instructions are listed on each product page.

  • Where can I buy Wild One products?

    Where can I buy Wild One products?

    For now, our essentials are available exclusively through our website. But, we’ll be announcing exciting retail partnerships very soon.

  • Where are your products made?

    Where are your products made?

    Currently we manufacture in China, taking great care to choose partners who share our values. That means prioritizing quality, worker safety, fair wages and benefits, and minimizing environmental impact.

Brand
  • Who is Wild One?

    Who is Wild One?

    Glad you asked! We’re a team of pet-lovers working in a Brooklyn office filled with running, playing, barking, napping, getting-into-the-snacks-when-they-shouldn’t-be dogs. We’re all about making it simple to spend time with your pet - whether you’re in the park, at the office, or on the couch. We think that quality products make for quality time, that hanging out with your pet shouldn’t be complicated, and that a shared life is a happier one.

  • Are you launching more products?

    Are you launching more products?

    We’re always working on new products. Sign up for our emails to get updates.

Treats
  • What is the shelf life for your treats? 

    What is the shelf life for your treats? 

    We recommend you use our treats within a one year period of their manufacture date. The “best by” date is labelled on the packaging.

  • Are your treats suitable for dogs in all life stages? 

    Are your treats suitable for dogs in all life stages? 

    They should work well with dogs of most ages. However, we suggest that dogs are at least 8-10 weeks old before giving our treats. For specific concerns, please contact your veterinarian.

  • Do you use preservatives?

    Do you use preservatives?

    Our Wild One single Ingredient treats do not contain any preservatives. However, our Wild One baked treats contain a natural and organic preservative. 

  • Are your treats all-natural? 

    Are your treats all-natural? 

    Yes, all of our treats are all-natural! 

  • Are your treats organic?

    Are your treats organic?

    Currently, only our Baked Treats are certified organic.